PRIVACY POLICY
Last Updated: 23/12/2025
This Privacy Policy describes how Madhu Vari Epay Pvt Ltd (“Company”, “we”, “our”, “us”) collects, uses, stores, processes, and protects personal data of users (“User”, “you”) who access or use our website www.dspay.in and related services.
By accessing or using our services, you consent to the practices described in this Privacy Policy.
1. Company Information
Company Name: Madhu Vari Epay Pvt Ltd
CIN: U63992TZ2024PTC032420
Registered Office Address:
S F No. 549/V, Ground Floor,
Indira Nagar, Bagalur Road,
Hosur (Dharmapuri), Hosur,
Krishnagiri – 635109,
Tamil Nadu, India
Support Email: support@dspay.in
Customer Care: 91 7200601230
2. Applicability & Legal Compliance
This Privacy Policy is framed in compliance with:
The Information Technology Act, 2000
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
The Digital Personal Data Protection Act, 2023
Applicable guidelines issued by the Reserve Bank of India (RBI) and National Payments Corporation of India (NPCI)
3. Information We Collect
We may collect the following categories of information:
a) Personal Information
Name, date of birth, gender
Mobile number, email address
Address and identity details (KYC)
Aadhaar / PAN details (as permitted by law)
b) Financial & Transaction Information
c) Technical Information
4. Purpose of Data Collection
We collect and process personal data for:
User onboarding and KYC verification
Processing transactions and service delivery
Regulatory compliance (RBI / NPCI)
Fraud detection and prevention
Customer support and grievance handling
System security and audit requirements
5. Consent
By using our services, you provide explicit consent for collection, storage, and processing of your data as per this Privacy Policy and applicable laws.
Users may withdraw consent where legally permitted, subject to regulatory obligations.
6. Data Sharing & Disclosure
We may share user data with:
Partner banks and financial institutions
Payment networks and service providers
Regulatory authorities (RBI, NPCI, law enforcement)
Auditors and compliance partners
Data shall be shared only on a need-to-know basis and as required by law.
7. Data Storage & Security
We implement reasonable security practices including:
Encryption
Access control
Secure servers
Regular security audits
User data is retained only for the period required under applicable laws and regulatory guidelines.
8. Restricted / Prohibited Services
Our platform does not permit use for:
Money laundering or terrorist financing
Gambling, betting, or lottery activities
Cryptocurrency or virtual asset trading (unless permitted by law)
Illegal or prohibited businesses
Any activity restricted by RBI or NPCI
Violation may result in suspension or termination of services.
9. User Rights
Users have the right to:
Access their personal data
Request correction of inaccurate data
Withdraw consent (where applicable)
Raise grievances regarding data usage
Requests may be made by contacting the Grievance Officer.
10. Grievance Redressal Mechanism
In compliance with applicable laws, the Company has appointed a Grievance Officer:
Grievance Officer Name: Mr. M. Ramesh
Email ID: ramesh@dspay.in
Users may submit complaints or concerns relating to data protection or services.
All grievances shall be acknowledged within 48 hours and resolved within 15 working days.
11. Cookies Policy
Our website may use cookies to enhance user experience and analyze usage patterns.
Users may manage or disable cookies through browser settings.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of such websites.
13. Data Retention
Personal data shall be retained only as long as necessary for:
14. Changes to This Privacy Policy
The Company reserves the right to modify this Privacy Policy at any time.
Changes will be posted on the website and shall become effective immediately.
15. Contact Information
For any questions regarding this Privacy Policy or data practices, please contact:
📧 Email: support@dspay.in
📞 Phone: 91 7200601230